FAQ
Frequently Asked Questions (FAQ) – AllShoppers
1. Are all the products on AllShoppers original?
Yes. All products sold on AllShoppers are 100 percent genuine and sourced from trusted manufacturers and certified distributors. We do not sell fake or refurbished items as new.
2. Do your products come with warranty?
Yes. Most products on AllShoppers come with a manufacturer or store warranty. The warranty duration is clearly stated on each product page. Warranty covers only manufacturing defects and does not cover physical damage or misuse.
3. How long does delivery take?
Delivery within major cities usually takes 1 to 3 working days. Other locations may take 3 to 7 working days depending on your address and logistics availability.
4. Do you offer nationwide delivery?
Yes. AllShoppers delivers to all states nationwide through trusted logistics partners.
5. Can I pay on delivery?
Yes. Pay on Delivery is available in selected locations. Availability will be shown at checkout after you enter your delivery address.
6. What payment methods do you accept?
We accept bank transfer, debit and credit cards, mobile wallet payments, and Pay on Delivery where available.
7. How can I track my order?
Once your order is shipped, you will receive a tracking number via SMS or email which you can use to monitor the delivery progress.
8. Can I cancel or change my order after placing it?
Orders can only be changed or cancelled before they are shipped. Please contact AllShoppers customer support immediately after placing your order.
9. What is your return policy?
You can return eligible items within 7 days of delivery if the item is unused, in its original packaging, and in the same condition as received. Some items such as personal care products, innerwear, and consumables are not eligible for return unless damaged or faulty.
10. How do I request a return or refund?
Contact AllShoppers customer support on WhatsApp or phone: 07064050297 with your order number and reason for the return. Once approved, we will guide you on how to send the item back. Refunds are processed after inspection within 3 to 5 working days.
11. Do you offer refunds or store credit?
Yes. Depending on the situation, we offer either a full refund to your original payment method or store credit for future purchases.
12. What happens if I receive a damaged or wrong item?
If you receive a damaged or incorrect item, please contact AllShoppers within 24 hours of delivery with clear photos or videos. We will arrange a replacement or refund immediately.
13. Are your prices final or can they change?
Prices may change due to promotions, stock availability, or supplier updates. The price displayed at checkout is the final amount you will pay.
14. Do you offer bulk or wholesale discounts?
Yes. AllShoppers offers special pricing for bulk and wholesale purchases. Contact us for a custom quote.
15. Do you sell to businesses and organizations?
Yes. We supply products to offices, schools, hotels, and corporate organizations at competitive rates.
16. How can I contact AllShoppers customer support?
You can reach us through the following channels:
📞 Call or WhatsApp: 07064050297
📧 Email: Allshoppersltd@gmail.com
We are available during business hours to assist you.
17. Is my personal information safe on AllShoppers?
Yes. Your personal data is protected with advanced security measures and encryption. We never share customer information with third parties without your consent.
18. Can I place an order without creating an account?
Yes. You can checkout as a guest. However, creating an account allows you to track your orders, manage your details, and enjoy faster checkout.
19. What should I do if my payment was successful but my order did not go through?
Please contact AllShoppers immediately on 07064050297 or via Allshoppersltd@gmail.com with proof of payment. We will confirm the transaction and resolve the issue promptly.
20. Do you sell alcohol and age restricted products?
Yes. Customers must be of legal drinking age to purchase alcoholic products. We may request valid identification before delivery.